Privacy policy

Privacy Policy

Effective Date: March 30, 2026

This Privacy Policy explains how Light Peptide ("we," "us," or "our") collects, uses, stores, and protects personal information when you visit the Light Peptide website, browse our products, place an order, or contact us.

We respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy describes the types of information we may collect, how we use it, and the choices and rights available to you.

1. Legal Basis for Processing Personal Data

Depending on the circumstances and applicable law, we may process your personal information on the following legal bases:

• Contractual Necessity: To process and fulfill orders, arrange delivery, provide customer support, and manage transactions.

• Legitimate Interests: To operate and improve our website, maintain website security, prevent fraud, analyze website performance, and improve our products and services.

• Consent: Where required, we may rely on your consent for marketing communications, certain cookies, analytics, or other optional services. You may withdraw your consent at any time.

• Legal Obligations: To comply with applicable tax, accounting, regulatory, legal, and fraud-prevention requirements.

2. Information We Collect

We may collect the following categories of information when you use our website or interact with us:

• Personal Information: Your name, email address, shipping address, billing information, telephone number, and other information you provide when placing an order or contacting us.

• Order Information: Details about products purchased, order history, transaction information, and shipping information.

• Payment Information: Payment and transaction details processed through secure third-party payment providers. We generally do not directly store complete credit card numbers or payment authentication information.

• Technical Information: IP address, browser type, operating system, device information, referring pages, website interactions, and browsing activity.

• Communication Information: Information you provide when contacting customer service, submitting an inquiry, or communicating with us by email or other available channels.

• Marketing Preferences: Your preferences regarding promotional emails and other marketing communications.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your browsing experience.

• Essential Cookies: These cookies may be necessary for basic website functions, such as maintaining shopping cart information, processing orders, and providing secure website features.

• Analytics Cookies: Where applicable, analytics technologies may help us understand how visitors use our website and improve website performance.

• Advertising and Marketing Cookies: Where applicable and where consent is required, certain technologies may be used to measure advertising performance or provide relevant marketing communications.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies. You may also manage cookie preferences through your browser or available cookie settings.

4. How We Use Your Information

We may use personal information for the following purposes:

• To process and fulfill orders.
• To arrange shipping and delivery.
• To process payments through authorized payment providers.
• To provide customer service and respond to inquiries.
• To maintain and improve our website.
• To monitor website performance and user experience.
• To prevent fraud, abuse, and unauthorized activity.
• To send promotional communications where permitted and where required, with your consent.
• To comply with applicable legal and regulatory requirements.

5. Sharing of Personal Information

We may share personal information with trusted service providers when necessary to operate our business and provide services to you.

These service providers may include payment processors, shipping and logistics providers, website hosting providers, technology providers, analytics providers, customer service providers, and other business partners that support our operations.

We do not sell your personal information for monetary consideration. Service providers are expected to process information only as necessary to provide the relevant services and in accordance with applicable requirements.

6. International Data Transfers

Because Light Peptide is based in Hong Kong, your personal information may be processed or transferred to countries or regions outside your country of residence, including locations outside the European Economic Area (EEA).

Where applicable data protection laws require safeguards for international transfers, we will seek to use appropriate legal mechanisms and contractual or organizational safeguards to protect personal information.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:

• Right of Access: You may request information about the personal data we hold about you.

• Right to Rectification: You may request that inaccurate or incomplete personal information be corrected.

• Right to Erasure: In certain circumstances, you may request deletion of your personal information.

• Right to Restrict Processing: In certain circumstances, you may request that we limit how your personal information is processed.

• Right to Object: Where applicable, you may object to certain types of processing, including direct marketing.

• Right to Data Portability: Where applicable, you may request certain personal information in a structured, commonly used, and machine-readable format.

• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

These rights may be subject to certain limitations and exceptions under applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal and accounting requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of personal information transmitted through the internet.

10. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services under applicable law. We do not knowingly collect personal information from children without appropriate authorization where such authorization is required.

11. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, website functionality, customer support, or other business purposes.

These third parties may process personal information according to their own privacy policies and applicable legal requirements. We encourage you to review the privacy policies of relevant third-party services when appropriate.

12. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us using the information below:

13. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, website operations, business practices, or applicable legal requirements.

The "Effective Date" shown at the beginning of this Privacy Policy indicates when the current version became effective. We encourage you to review this page periodically for the latest information about our privacy practices.